ICEC

Once you are enrolled in an online course you will receive a site welcome email. You will see login details to create your password. We recommend that you bookmark the sign-in page: https://iceclearning.fnuniv.ca to make signing in easier in the future. Open the email and click on the link that says "Click here to set your password." Type in a new password and then sign in. In your learner dashboard, you should see the course(s) you are enrolled in.

On the main sign-in page, click "Forgot Password?" to be guided through the password reset process. If you're already signed in to the course, click the "My Account" button on the site, and then click "Password".

The course takes approximately 3.5 hours to complete, in as many sessions as the user chooses.

Our courses are designed so that you can take your time and pace yourself as you like to complete the course. Unless your course leader has instructed otherwise, courses can be completed at the learner's pace and without a deadline.

While the course is available on a mobile site, we encourage users to use a desktop or laptop computer rather than a phone or tablet. Using a mobile device may cause issues with video and quiz functionality and features. This course does not support Internet Explorer. Browsers that can be used to access the course include Google Chrome, Mozilla Firefox, Safari, and Opera.

Make sure that you're using a laptop or desktop computer, and one of our approved browsers (check our system requirements above). Sign out of the course, wait 15 minutes, and sign back in. These errors are time-based and should reset after 15 minutes.

Once your course completion is 100% and you have received a passing grade you can access your certificate by clicking "My Account" and then clicking "Certificates".

Generally, users who experience this issue need to click the ‘Complete & Continue’ button at the bottom of the page. If you cannot see it, it may be one of the following issues: 1) Our course is best viewed from a computer, not a tablet or phone. If you are using a tablet or phone, please retry the course on a laptop or desktop computer. 2) If you are using Internet Explorer, please try Google Chrome or Firefox as your browser. 3) Ensure that your browser is not blocking media. Some browsers will block video plugins for unfamiliar sites, preventing the videos from playing. 4) Finally, close and restart your browser. Some browser applications, such as Firefox, will display issues with media files when they are not properly updated. Often, simply restarting the application is enough to fix this. After your first slideshow – you will see directly below the slideshow a blue button that you can click on. It reads ‘Complete and Continue’. That is the button to look for at the end of each segment to ensure your progress is tracked. You might need to scroll down with your cursor to see the button.

Make sure you click the "Complete & Continue" button at the bottom of the page to mark your progress and advance to the next section. if you can't see the button, you may need to scroll down to see it on the page.